Refund & Cancellation Policy

Please read before you buy. As a digital SaaS provider, Paytimate activates service automatically after payment. Review the cancellation timelines and exceptions below before purchasing.

Paytimate provides cloud-based POS and billing software subscriptions billed on recurring monthly or annual terms. We encourage merchants, restaurant owners and operators to evaluate our free tier, sandbox or onboarding demo before upgrading to a paid plan. Service is activated instantly once payment is confirmed.

You can cancel your subscription at any time from the billing and settings panel of your merchant dashboard, or by emailing our support team. After cancellation:

• Your billing account and cloud terminal access stay active until the end of your current paid billing period.
• Your payment method will not be charged or auto-renewed for later billing cycles.
• No partial refunds, pro-rata adjustments or billing credits are issued for unused days or weeks remaining in an active cycle.

Because Paytimate gives immediate access to proprietary software tools and cloud infrastructure, digital subscription purchases are generally non-refundable. Exceptions are considered only for the following technical failures:

• Duplicate transactions: accidental multiple charges caused by a processing malfunction at our authorised payment gateway.
• Extended system unavailability: a verified major outage originating from our side that blocked access to core billing functions for more than 7 consecutive business days.

Any claim under these exceptions must be submitted in writing within 7 days of the original transaction date, with complete invoice details.

For physical POS hardware, touch consoles and thermal receipt printers ordered through Paytimate Technologies:

• Replacements or returns apply only if the delivered package arrives damaged, is missing core parts, or is dead on arrival (DOA) due to shipping faults or manufacturing defects.
• All physical claims must be reported within 48 hours of courier delivery, with clear unboxing video and photo evidence.
• Opened, installed or misused hardware with accidental damage, liquid spills or electrical surges is not eligible for returns or refunds.

If you have a billing discrepancy, need help with cancellation, or want to appeal an exception under this policy, contact our support desk at support@paytimate.com.