Privacy Policy

Paytimate Technologies (“we”, “our” or “us”) operates cloud and offline restaurant billing software, point-of-sale (POS) systems and merchant business dashboards in India. By accessing our platform, registering an outlet or using our hardware solutions, you consent to the collection, storage, use and disclosure of your data in accordance with this Privacy Policy, the Information Technology Act, 2000, the SPDI Rules, 2011 and applicable data protection regulations.

To provide POS and billing functionality, we collect the following categories of information:

• Merchant and business details: legal business name, trade name, billing addresses, official phone numbers, email addresses and GSTIN (Goods and Services Tax Identification Number) where applicable.
• Financial and transaction data: sales logs, item catalogues, pricing structures, order histories and digital payment gateway metadata processed through authorised processors.
• Technical data: device identifiers, terminal IP addresses, browser specifications and local offline database synchronisation logs.

Your information is used for essential business operations and platform improvement:

• Processing real-time POS retail transactions and securing local offline database synchronisation.
• Generating GST-compliant tax summaries, financial records and kitchen order tickets (KOT).
• Managing merchant user accounts, subscription tiers, role-based permissions and hardware configurations.
• We never sell, rent, lease or trade your merchant data or customer transaction records to external advertisers, data brokers or unauthorised third parties.

All data transmitted between your POS terminals and our cloud servers (hosted via Supabase) is encrypted using industry-standard SSL/TLS protocols. Local database files stored on your hardware terminals are protected with device-level security controls.

Our website uses a small number of cookies. Optional cookies are used only if you allow them in the cookie banner, and you can change your choice at any time using the cookie settings on our website.

• pt_consent (essential, 6 months): remembers your cookie choice. It is always on.
• pt_pref (preferences, 6 months): remembers your business type, whether you dismissed an offer, whether you have contacted us and how often you visit, so the page can be tailored to you. Set only if you allow preference cookies.
• Third-party review tools (analytics and reviews): loads the Trustpilot review script, which may set its own cookies under its own policy. Loaded only if you allow analytics and reviews cookies.

We retain your business logs and sales transaction records for as long as your merchant account remains active, or as required under Indian financial and tax laws (such as record-keeping under the GST framework for audits). On account closure, you may request data purging, subject to mandatory statutory retention requirements.

In accordance with the Information Technology Act, 2000 and the rules made under it, if you have questions, complaints or grievances about data privacy, or wish to report a security concern, you may contact our designated Grievance Officer:

• Entity: Paytimate Technologies
• Designated email: support@paytimate.com
• Operational jurisdiction: India